Privacy Policy — Vênus Broker

Vênus Broker Last updated: June 27, 2026

1. Introduction

Vênus Broker ("Company," "we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of users ("you," "your," or "User") of our trading platform available at venusbroker.trade ("Platform").

This Privacy Policy forms an integral part of our Terms and Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein.

If you do not agree with this Privacy Policy, you must discontinue use of the Platform immediately.

2. Information We Collect

We collect personal information in the following ways:

2.1 Information You Provide Directly

Registration data: name, surname, email address, date of birth, country of residence, and phone number.
Identity verification data: government-issued identification documents, proof of address, and source of funds documentation (collected as part of our KYC/AML compliance procedures).
Financial data: deposit and withdrawal records, payment method details, and transaction history.
Profile information: username, profile photo, and any other information you voluntarily add to your account profile.
Communications: messages, support tickets, and any correspondence you submit to us.

2.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain technical information, including:

IP address and approximate geographic location derived from it.
Device type, operating system, and browser type and version.
Session data including pages visited, time spent on pages, and click behavior.
Cookies and similar tracking technologies (see Section 6 for details).
Platform activity logs, including trading history, login timestamps, and session identifiers.

2.3 Information from Third Parties

We may receive information about you from third-party services we use to operate the Platform, including but not limited to:

Payment processors, for purposes of verifying transactions and preventing fraud.
Identity verification services, for KYC/AML compliance.
Analytics providers, for understanding Platform usage and improving user experience.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Account management: to create, maintain, and administer your account on the Platform.
Service delivery: to process your deposits and withdrawals, execute trading operations, and provide all features of the Platform.
Identity verification: to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations as required by internationally recognized standards.
Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorized access, money laundering, and other illegal conduct.
Customer support: to respond to your inquiries, resolve disputes, and provide technical assistance.
Legal compliance: to comply with applicable laws, regulations, court orders, and requests from law enforcement or regulatory authorities.
Communications: to send you transactional emails such as account confirmations, withdrawal notifications, and security alerts. With your consent, we may also send promotional communications about our services, bonuses, and promotions.
Platform improvement: to analyze usage patterns, troubleshoot technical issues, and improve the functionality, performance, and user experience of the Platform.
VIP Program administration: to track deposit volumes, assign VIP tiers, calculate cashback, and deliver tier-based benefits.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Contractual necessity: processing is necessary to fulfill our obligations under the Terms and Conditions you have accepted.
Legitimate interests: processing is necessary for our legitimate business interests, including fraud prevention, security, and improving our services, provided these interests are not overridden by your rights.
Legal obligation: processing is required to comply with applicable laws and regulatory obligations, particularly in the areas of AML and KYC.
Consent: where you have explicitly consented to a specific processing activity, such as receiving marketing communications. You may withdraw such consent at any time.

5. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information with:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating the Platform. These include:

Infrastructure and hosting providers for database management, network security, and content delivery.
Payment processors for processing deposits and withdrawals.
Identity verification services for conducting KYC checks.
Analytics providers for understanding how the Platform is used.

All service providers are contractually obligated to process your personal information solely on our behalf, in accordance with our instructions, and with appropriate security safeguards in place.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other authorities when we are legally required to do so, or when we believe disclosure is necessary to protect our rights, the rights of other users, or the safety of the public.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer through the Platform or by email.

5.4 No Sale of Personal Data

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies to operate and improve the Platform.

6.2 Types of Cookies We Use

Essential cookies: necessary for the Platform to function properly, including authentication and session management. These cannot be disabled.
Functional cookies: used to remember your preferences and settings, such as language and timezone.
Analytics cookies: used to collect aggregated, anonymized information about how users interact with the Platform. This helps us identify areas for improvement.
Security cookies: used to detect and prevent fraudulent activity and unauthorized access.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from using certain features of the Platform. For more information on managing cookies, refer to your browser's documentation.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

Active accounts: for the duration of your account's existence on the Platform.
Closed accounts: we retain account records, transaction histories, and KYC documentation for a minimum of five (5) years following account closure, or longer if required by applicable law or regulatory guidelines.
Communications: support tickets and correspondence are retained for a period of three (3) years.
Technical logs: access logs and security logs are retained for up to twelve (12) months.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data management procedures.

8. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols.
Secure password hashing and salting.
Access controls restricting internal access to personal data on a need-to-know basis.
Regular security assessments and monitoring for vulnerabilities.
Multi-factor authentication options for account access.

Despite these measures, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security and encourage you to take your own precautions, including using a strong unique password and enabling two-factor authentication on your account.

9. Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

Right of access: to request a copy of the personal information we hold about you.
Right to rectification: to request correction of inaccurate or incomplete personal information.
Right to erasure: to request deletion of your personal information, subject to our legal and regulatory obligations to retain certain data.
Right to restrict processing: to request that we limit how we use your personal information in certain circumstances.
Right to data portability: to receive your personal information in a structured, commonly used, and machine-readable format.
Right to object: to object to our processing of your personal information where we rely on legitimate interests as the legal basis.
Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at legal@venusbroker.trade. We will respond to your request within 30 days. We may require you to verify your identity before processing your request.

10. Children's Privacy

The Platform is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take immediate steps to delete such information and close the associated account. If you believe a minor has registered on the Platform, please contact us at legal@venusbroker.trade.

11. International Data Transfers

The Platform is operated by a globally distributed infrastructure. Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information, including contractual data protection clauses with service providers.

12. Third-Party Links

The Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you via the Platform or by email. The "Last updated" date at the top of this document will be revised accordingly. Your continued use of the Platform after such notification constitutes your acceptance of the updated Policy.

14. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us at:

Vênus Broker — Data Privacy Email: legal@venusbroker.trade Website: venusbroker.trade